Does anyone ask the people who do the work? Let’s be clear – I’m not trying to expose the secret of consultants. Seriously though – and this is true for any size company – does anyone actually have a real conversation with the people who day in and day out are actually doing the work? Performing the functions that ultimately deliver the goods to their clients/consumers. Now I’m not speaking about surveys, forms or blanket emails. In fact it’s not even forums filled with hundreds or … [Read more...]
Do You Consider The Other Person’s Viewpoint?
Do you consider the other person’s viewpoint? The other day a few people at the local workout place were chatting about a person who had recently passed on. “He had good run.” They were all in agreement. “He had a good life.” They all nodded. “Pretty old at 75, can’t complain about that.” One older gentleman passing by this group said, “Hey guys, from your viewpoint sure, maybe so, I’m 74 and I’m not ready to go yet. I’d like a bit more of a run if it’s all right with you.” He … [Read more...]
What Has Things All Backed Up?
The majority of people assumed everything could just be ordered online and then show up in a day or two. Doesn’t fit or don’t really like it, just go ahead and with prepaid return labels in hand return it. Well I guess we can just delete those thoughts from the memory bank. Show up in a day or two has turned into days, weeks and in many cases months to obtain a placed order for goods. As far as a reliable way to return and obtain credit for something it’s not so reliable and easy as in … [Read more...]
Do You Recall Having A Conversation?
Do you recall having a conversation with someone? With anyone? Sadly, this isn’t a lead in to a joke. Think about it. First there is the lead in to the Covid Era – as it will be marked in history. There was already a lot of email, texting and does anyone even listen to a voicemail? Then we have the years of the Covid Lockdown – as it will be marked in history. Zoom calls, conference calls, 24 X 7 texting and email invites all the time. Where were the actual one-on-one … [Read more...]
Have Family Conversations
It is a sadness which is heavy on my heart when people I know say about Thanksgiving - "Yes our families all gather at one of our homes. It is one day of negative people, who all really dislike each other, trying to act like they don't but all know that when they say see you next year as they finish the day they really hope it is not sooner." Wouldn't it be really special if our gatherings of friends and families on Thanksgiving were all held with conversations? Real meaningful … [Read more...]
Do You Warm Up?
Most of you know where my home is now - it is winter weather and that means it is colder than most of us would like it to be. You might think this article is about how long it takes to warm up once inside from the outdoor elements. Actually it is the opposite side of the equation. Think about what you do before you start to do something. For example: Major League Baseball players will begin their annual ritual of Spring Training very soon. This is their warm up for the regular season. Even … [Read more...]
