Is your business ready to lose loyal customers? What started with one round of recorded options when anyone calls the main number for your business has grown into a web four or five or more layers of press this number for - - - - options stated. Now maybe this is a government office or an insurance company, not that makes it okay, however, most of us accept this treatment when making those calls. It’s when the business being called is a local one you have done business with for years … [Read more...]
Are You Really There To Serve Your Clients and Customers
Are you really there in your business to serve your clients and customers? This is not about the size or the type of business you are in. It is more a discussion of what your business culture and approach is toward your clients and customers. For example: in the last few years in my Executive Coaching Practice, two of my VIP clients were located in overseas locations. One lives and works in South Africa and another lives and works in Australia. We agreed to work online utilizing video … [Read more...]
