Is your business ready to lose loyal customers? What started with one round of recorded options when anyone calls the main number for your business has grown into a web four or five or more layers of press this number for - - - - options stated. Now maybe this is a government office or an insurance company, not that makes it okay, however, most of us accept this treatment when making those calls. It’s when the business being called is a local one you have done business with for years … [Read more...]
Customer Service Isn’t a Small Thing…It’s Everything
Have you ever been to a retail location either food, goods or other and they open up exactly on time, however, it is clear they are not prepared. One worker noting to the other “it’d be so much easier to set everything up if no one came in here." Or during a meal having someone hover over you taking away your plate while you are only half way through your meal. To the point you need the table to have a lookout in case anyone sees the server coming back to clear plates of half eaten … [Read more...]
