Does anyone ask the people who do the work? Let’s be clear – I’m not trying to expose the secret of consultants. Seriously though – and this is true for any size company – does anyone actually have a real conversation with the people who day in and day out are actually doing the work? Performing the functions that ultimately deliver the goods to their clients/consumers. Now I’m not speaking about surveys, forms or blanket emails. In fact it’s not even forums filled with hundreds or … [Read more...]
How Well Do You Communicate?
Think about communication “The single biggest problem with communication is the illusion it has taken place.” George Bernard Shaw Communication aboard a ship cannot be left to chance. Consider the variety of avenues communication takes place: Communication between the Captain and the crew Communication between the crew members Communication with other ships Communication from a shore side source such as an official from a port being entered or leaving Communication with … [Read more...]
