Is your business ready to lose loyal customers? What started with one round of recorded options when anyone calls the main number for your business has grown into a web four or five or more layers of press this number for - - - - options stated. Now maybe this is a government office or an insurance company, not that makes it okay, however, most of us accept this treatment when making those calls. It’s when the business being called is a local one you have done business with for years … [Read more...]
These Are The Most Important Numbers
You may have heard me speak about knowing your numbers. Or maybe you read where I wrote about the importance of knowing your numbers. Typically this is in reference to your business. If you’re not checking your numbers how do you really know how the business is doing? If you’re not comparing today’s numbers to last week, last month and last year, how do you know if the business is growing as you are trying to do? There are a number of areas to review your employees by. One of the best … [Read more...]
How Can Meetings Be Run Better?
How often do you hear “Let’s make this quick, I really don’t have much time.” How often are you thinking the same exact thing? When everyone is busy with work, their personal lives or just having fun – no one wants to have someone else wasting their time for them. Everyone is perfectly capable of doing that for themselves if they choose to – thank you very much! So especially now when we have all had the lock down alone time, work from home time shifting for some to semi-work from home … [Read more...]
How Determined Are You?
When you have a specific project to complete – do you dive right in and figure out what is needed and start the process – or do you check the deadline first and that drives your answer of when to start? Or, in your own business, you know you need to make some personnel changes, hiring some new people and letting some others go. Do you take action as soon as these decisions are clear or do you wait hoping something will change? These are for example purposes, however, the question about … [Read more...]
Are You Trusted?
“Trust is built with consistency.” ~ Lincoln Chafee The International Rules Of The Road for all waterborne craft at sea are followed all over the world. When you’re on a ship out at sea at night and you see the red running lights of a ship on your starboard side which is crossing your path – that ship will hold its course and speed – because they trust that your ship will adjust its course or speed to allow their ship to safely cross in front of you. Similarly, your ship would trust that … [Read more...]
What Are The Tools of Your Trade?
Yesterday I was able to be in the room while true professionals at their craft went to work. In New York City, at an exclusive studio in midtown Manhattan, Lesley Bohm, photographer, Cristina McLamb, make-up artist and Dr. Patty Ann, relationship, communication and emotional intelligence coach, worked together to choreograph the look and the style to express the authentic personality of a person. As you might expect in NYC, you ride up in a good sized freight elevator. Clearly, that’s the … [Read more...]
